All shirts are made to order to your requested specifications. Should you wish to cancel your order, you may do so within 24-hours of placing your order, after which, your shirt(s) will have already entered production and a refund will not be possible. Because all shirts are made to order to your personal specifications, we do not accept refunds or exchanges. The only exception to this rule would be a manufacturer’s defect. In the rare event of a defect, please email email@example.com with photos of your shirt, a description of the defect, and your order number. We will then be in touch to arrange returning the defect and shipping you a fly new shirt.